PRIVACY POLICY

Last updated December 25, 2024

This Privacy Notice for Fastero Inc (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at fastero.com, or any website of ours that links to this Privacy Notice
• Use Fastero. Fastero is a cloud-based analytics platform offering tools to monitor data sources, visualize data, detect anomalies, automate processes, and support informed decision-making.
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@fastero.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by way of submitting a data subject access request via email. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
9. HOW LONG DO WE KEEP YOUR INFORMATION?
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
11. DO WE COLLECT INFORMATION FROM MINORS?
12. WHAT ARE YOUR PRIVACY RIGHTS?
13. CONTROLS FOR DO-NOT-TRACK FEATURES
14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
15. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
16. DO WE MAKE UPDATES TO THIS NOTICE?
17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

Summary: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services. It may include names, phone numbers, email addresses, job titles, usernames, passwords, contact preferences, contact or authentication data, billing addresses, etc.

Sensitive Information. We do not process sensitive information.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in HOW DO WE HANDLE YOUR SOCIAL LOGINS? below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Summary: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This may include device and usage information, such as your IP address, browser characteristics, operating system, language preferences, referring URLs, device name, country, location, and more.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: fastero.com/legal/cookie-policy.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

Summary: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To send administrative information to you.
• To fulfill and manage your orders.
• To enable user-to-user communications.
• To save or protect an individual's vital interest.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

Summary: We only process your personal information when we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to fulfill contractual obligations, to protect your rights, or to meet our legitimate business interests.

If you are located in the EU or UK, we may rely on the following legal bases:

• Consent. We may process your information if you have given us permission (consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you.
• Legal Obligations. We may process your information where it is necessary for compliance with our legal obligations.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

If you are located in Canada, we may process your information if you have given us specific permission (express consent) or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Summary: We may share information in specific situations described in this section and/or with the following third parties.

We may share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Other Users. When you share personal information (for example, by posting comments or other content) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly available outside the Services.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Summary: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions.

The third parties and service providers may also use their technology for analytics and advertising about products and services tailored to your interests. Specific information is set out in our Cookie Notice: fastero.com/legal/cookie-policy.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. You can opt out of being tracked by Google Analytics across the Services by visiting https://tools.google.com/dlpage/gaoptout.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

Summary: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer AI-based features. These tools are designed to enhance your experience and provide innovative solutions. Your input, output, and personal information may be shared with and processed by AI Service Providers (e.g., AWS AI, Anthropic, OpenAI, Google Cloud AI, Microsoft Azure AI). Please note that you must not use these AI Products in violation of any provider’s terms or policies.

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

Summary: If you register or log in using a social media account, we may have access to certain information about you.

Our Services offer the ability to register and log in using third-party social media account details. The profile information we receive depends on the social media provider but will often include name, email address, friends list, profile picture, and other info you make public.

8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Summary: We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. If you access our Services from outside the United States, be aware that your information may be transferred there. If you are in the EEA, UK, or Switzerland, these countries may not have similarly comprehensive data protection laws, but we will protect your information in accordance with this Privacy Notice.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

Summary: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will keep your personal information for as long as needed. No purpose in this notice will require us keeping it longer than twelve (12) months past termination of your account. After that period, we securely store or delete/anonymize the data.

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

Summary: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

11. DO WE COLLECT INFORMATION FROM MINORS?

Summary: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. If we learn that we have collected personal information from such a user, we will deactivate the account and delete the data promptly. If you become aware of any data we may have collected from children under age 18, contact us at privacy@fastero.com.

12. WHAT ARE YOUR PRIVACY RIGHTS?

Summary: Depending on your location, you may have certain rights regarding your personal information.

If you are located in the EEA, UK, Switzerland, or Canada, you may have the right to request access and obtain a copy of your personal information, request rectification or erasure, restrict processing, or object to processing. We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent

If we are relying on your consent to process your personal information, you can withdraw it at any time by contacting us. However, this will not affect the lawfulness of the processing before its withdrawal.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the emails or contacting us. We may still communicate for service-related or other non-marketing purposes.

Account Information. If you would like to review or change the information in your account or terminate your account, you can do so in your account settings. We may retain some information to prevent fraud, troubleshoot issues, or comply with legal requirements.

13. CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your preference. Because there is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Summary: If you are a resident of certain US states, you may have rights regarding access, correction, or deletion of your personal data.

Under US state data protection laws, you may have certain rights, including right to know, right to access, right to correct, right to request, right to obtain a copy, right to non-discrimination, right to opt out. To exercise these, contact us by submitting a data subject access request via email.

Request Verification

We will need to verify your identity before processing certain requests. If we cannot verify your identity, we may request additional information to do so.

Appeals

If we decline to take action regarding your request, you may appeal the decision by emailing us at privacy@fastero.com.

California “Shine The Light” Law

California Civil Code Section 1798.83 permits California residents to request information about categories of personal information (if any) disclosed to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us in writing.

15. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Summary: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under obligations set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. You have the right to request access to or correction of your personal information at any time.

If you believe we are unlawfully processing your personal information, you can complain to the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner.

Republic of South Africa

You have the right to request access to or correction of your personal information. If unsatisfied with how we address a complaint, you can contact The Information Regulator (South Africa).

16. DO WE MAKE UPDATES TO THIS NOTICE?

Summary: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top and will be effective as soon as it’s accessible.

17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at privacy@fastero.com.

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing. These rights may be limited in some circumstances. To request to review, update, or delete your personal information, please fill out and submit a data subject access request via email.